--- title: "Contact: email us, and what to include" description: "Email hello@katman.pro. What to include for site questions, Katman errors, account or billing questions, corrections and security reports, plus company details." url: https://katman.pro/contact lang: en updated: 2026-10-04 --- Katman Updated 4 Oct 2026 # Contact > The way to reach us is email: hello@katman.pro. Include your site’s URL and what you asked or saw; for Katman errors, add the version, your editor and the full error text, but never an API key. ## Email **[hello@katman.pro](mailto:hello@katman.pro)** There’s no contact form. A plain email reaches a person, and you keep a copy of what you sent. ## What to include | You’re writing about… | Please include | | --- | --- | | Why an assistant doesn’t recommend your site | Your site’s URL, the question you asked, the assistant, whether you were logged out, the date, and the answer text | | A Katman error | The output of `npx -y katman-mcp --version`, your editor and operating system, the tool you called, the full error text, and `.katman/log.md` if it helps | | Your account or billing | The email address of your account and what you saw; never a card number. Plans and prices are on the [pricing page](https://katman.pro/pricing); you can cancel Katman Pro yourself in **Billing** | | A mistake on this site | The page URL and the source that shows the correct fact | | Press or partnerships | Who you are, and what you’d like to do together | **Never send** API keys, passwords, `.env` files or other secrets. We will never ask for them. Many Katman problems have a known fix: check [Troubleshooting](https://katman.pro/docs/troubleshooting) first. ## Security reports Put “Security” in the subject line and describe the steps to reproduce the issue. Please give us a chance to fix it before you publish anything. ## Community and course The [private community](https://katman.pro/community) and the [course](https://katman.pro/learn) are part of Katman Pro; the [book and the workbook](https://katman.pro/guide) are sold separately. Writing to us doesn’t add you to any list. ## Company details Katman is run by Rnify Limited, a company registered in England and Wales. - Company number: 16749515 - Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom More about who we are is on the [about page](https://katman.pro/about). ## Frequently asked questions ### Is there a contact form? No. Email [hello@katman.pro](mailto:hello@katman.pro); a plain email reaches a person and leaves a record on both sides. ### What should I send if Katman shows an error? The katman-mcp version, your editor and operating system, the tool you called and the full error text. Never include your OpenRouter key or an .env file. ### Can you do the work on my site for me? No. Katman is software: your AI coding tool makes the changes, and Katman gives it the tasks and checks them. Katman Pro includes the tools that find what's wrong and tell you what to do, and the tools that write pages and files. Details are on the pricing page. ### I found a mistake on your site. How do I report it? Email the page URL and the source that shows the correct fact. We fix factual errors and update the page’s date. ### How do I report a security issue? Email [hello@katman.pro](mailto:hello@katman.pro) with “Security” in the subject and the steps to reproduce, and please don’t publish it before we’ve had a chance to fix it. ### Will writing to you put me on a mailing list? No. Writing to us doesn’t add you to any list. Account emails go only to account holders, and each has a one-click unsubscribe. ## Related pages - [**About Katman** Katman is built by Rnify Limited in the UK. What Katman is and isn't, what we measure on our own sites, and why we publish our zeros, including our own 0 of 20.](https://katman.pro/about) - [**Frequently asked questions** Straight answers about Katman and AI visibility: what it costs, why nobody can guarantee results, what data leaves your machine, which editors work, and more.](https://katman.pro/faq) - [**Pricing** Katman Pro costs $49 a month for 1 site and 5 audits, or $88 a month for 3 sites and 30 audits. Every MCP tool, the full course and the community.](https://katman.pro/pricing) - [**Troubleshooting** Fixes for common Katman problems: server not showing up, wrong project folder, missing keys, locked tools, 402 errors, Cloudflare challenges, empty pages.](https://katman.pro/docs/troubleshooting) - [**GEO course for vibe coders** A GEO course for vibe coders: 12 modules and a 6-step track to get your site read, quoted and recommended by ChatGPT. Included in Katman Pro with every tool.](https://katman.pro/learn) Updated 4 October 2026 · Katman